Employment Type: Full-time
Hours: 8:00 AM – 4:30 PM, M-F
The customer support team member interacts directly with our customers via the phone and email. The position follows standard work methods to insure our customers are taken care of in a polite and efficient manner.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Develop a thorough knowledge of all company products, product specifications, applicable software and policies and procedures
- Handling all customer inquiries related to work-in-process, shipment schedules, status of orders, product specifications, product changes, as well as new product introductions
- Facilitating, resolving, and suggesting alternative solutions when necessary to meet customer’s expectations
- Processing orders in an efficient and accurate manner
- Attention to Detail
- Organizational and Time Management Skills
- Problem-solving skills
- Professional communication skills (both verbal and written)
- Data entry skills, with a familiarity of computer systems/software
While performing the duties of the job, the employee is exposed to minimal fumes and/or airborne particles. Ability to sit or stand at work station as needed.
Please note: depending on the specific position, the physical requirements may differ.
Overtime opportunities will be available periodically.
Candidates must have a good work history and references available.
How to Apply
Apply Online
Fill out our Employment Application online.
Applications must be completed in full, even if attaching a resume.
Apply by Email
Download our Application PDF, fill it out, and email it to our Human Resources Team.
Option 1 – WalzCraft Human Resources Email Form – Fill out the form, upload the PDF, and submit.
Option 2 – Email it to wcihr@walzcraft.com from your own email address – Attach the PDF and hit send.
Apply In Person
Stop by our facility and fill out an application.
WalzCraft2600 Hemstock St.
La Crosse, WI 54603-2349
*All applications will be kept on file for 1 year. WalzCraft is an Equal Opportunity Employer.