Exceptional Customer Support
WalzCraft believes it is a privilege to be of service to each and every one of our customers. Whether new to our company or a customer with years of WalzCraft experience, our friendly Customer Support team stands ready to assist you with your woodworking projects.
This is why our team has an industry-wide, honorable reputation for offering the best customer service available…
Speak With Our Knowledgeable, Friendly Staff
WalzCraft is a customer-driven company and our roots run deep in the Midwest culture and work ethic. Our phones are answered by “real people” who genuinely care about their customers. Many members of our Support Team have served WalzCraft customers for years and have created strong working relationships with many of the customers they speak to, some nearly on a daily basis.
You can rest assured knowing that our Customer Support Team Members are quite knowledgeable of our wide product range and more than happy to assist you with your projects and questions. Our team is happy to welcome phone orders each working day between the hours of 12:00 am and 4:30 pm.
WalzCraft’s Experienced Customer Support Team Can Assist You With:
- Get assigned a customer number
- Receive assistance looking up your number
- Submit your current company information
- Create a New Account
- Update an Existing Account
- Request Product Literature
- Check to see if a WalzCraft Sales Rep is in your area
- Place a quote or order by phone, fax, or email
- New Projects
- Custom Engineered Product Inquiries
- Quote Changes
- Requests for Changes to Order Currently in Production
- Remake Order Requests (damaged or incorrect product)
- Sample & Dealer Aid Orders (Ask about our Sample Discount Program)
- Cancel a Current Order
- Taking & placing calls to clarify the specifications for your project
- Production Scheduling & Requests for Expediting Orders
- Packaging Information
- Shipping Information
- Warranty Information
- Receive up to date information about orders
- Estimated Completion Dates
- Tracking Numbers for Shipped Product
- Invoicing Questions
We Are Here To Serve You!
Most importantly, our Customer Support Team would like you to know that WalzCraft is oriented toward serving small to medium sized companies and projects of any size. We welcome your orders whether for one door or many and hope you will find our support staff to be of help with all of your questions and requests.
Please feel free to share your feedback with us! It is our goal to provide total product quality and complete satisfaction for both you and your customer. After all, your direct feedback will help us build a solid business partnership with your company, one that will last for years to come.