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Customer Support Specialist

Customer Support Specialist

Employment Type: Full-time

Hours: 8:00 AM – 4:30 PM, M-F

The customer support team member interacts directly with our customers via the phone and email.  The position follows standard work methods to insure our customers are taken care of in a polite and efficient manner.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  1. Develop a thorough knowledge of all company products, product specifications, applicable software and policies and procedures
  2. Handling all customer inquiries related to work-in-process, shipment schedules, status of orders, product specifications, product changes, as well as new product introductions
  3. Facilitating, resolving, and suggesting alternative solutions when necessary to meet customer’s expectations
  4. Processing orders in an efficient and accurate manner
  1. Attention to Detail
  2. Organizational and Time Management Skills
  3. Problem-solving skills
  4. Professional communication skills (both verbal and written)
  5. Data entry skills, with a familiarity of computer systems/software

While performing the duties of the job, the employee is exposed to minimal fumes and/or airborne particles.  Ability to sit or stand at work station as needed.

Please note:  depending on the specific position, the physical requirements may differ.

Overtime opportunities will be available periodically.

Candidates must have a good work history and references available.

How To Apply:

Office hours: Monday to Friday – 6am – 4:30pm CST.

Applicants: Completed employment applications can be hand delivered to the Reception Team during regular office hours. If intending to complete your employment application on-site at WalzCraft, please arrive no earlier than 6:30am and no later than 3:30pm CST, Monday to Friday.

Physical Address:

WalzCraft
2600 Hemstock Street
La Crosse, WI 54603

(Enter via the Main Entrance, toward the center of the facility)

Mailing Address:

Attn: Human Resources
WalzCraft
PO Box 1748
La Crosse, WI 54602-1748

All applications will be kept on file for 1 year.

WalzCraft is an Equal Opportunity Employer.

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Entry Level Mfg – 1st Shift

Entry Level Manufacturing - Job Post

Employment Type: Full-time

Hours: 6:00 AM – 2:30 PM, M-F

The production worker (entry level manufacturing) position performs a variety of job tasks in the production of wood components.  The position follows standard work methods and practices safe work habits to ensure production is as efficient and safe as possible.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  1. Read paperwork and performs work as assigned by department supervisor
  2. Check quality of product by use of a tape measure or other measuring tools/equipment
  3. Work in a fast paced production environment
  4. Attach appropriate labels and tags to products and packages
  5. Notify supervisor of any mechanical or material issues
  6. Maintain a clean and safe work area
  7. Wears all required safety equipment such as, but not limited to safety glasses and hearing protection
  1. Attention to Detail
  2. Teamwork
  3. Time Management
  4. Willing to learn/perform a variety of job tasks

While performing the duties of this job, the employee is frequently exposed to fumes and/or airborne particles, moving mechanical parts and vibration.  The noise level in the work environment can be loud.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

The employee is constantly required to stand; walk; use hands to grip, handle or feel; and reach with hands and arms.  The position involves lifting up to 5 pounds for long periods of time through the day. Frequently push/pull up to 25 pounds.  Constant bending, reaching and twisting.

Please note:  depending on the specific position, the physical requirements may differ.

Overtime opportunities will be available periodically.

Previous wood working experience is helpful, but not necessary. We will train you! Candidates must have a good work history and references available.

How To Apply:

Office hours: Monday to Friday – 6am – 4:30pm CST.

Applicants: Completed employment applications can be hand delivered to the Reception Team during regular office hours. If intending to complete your employment application on-site at WalzCraft, please arrive no earlier than 6:30am and no later than 3:30pm CST, Monday to Friday.

Physical Address:

WalzCraft
2600 Hemstock Street
La Crosse, WI 54603

(Enter via the Main Entrance, toward the center of the facility)

Mailing Address:

Attn: Human Resources
WalzCraft
PO Box 1748
La Crosse, WI 54602-1748

All applications will be kept on file for 1 year.

WalzCraft is an Equal Opportunity Employer.

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Entry Level Mfg – 2nd Shift

Employment Type: Full-time

Hours: 2:30 PM – 11:00 PM, M-F

The production worker (entry level manufacturing) position performs a variety of job tasks in the production of wood components.  The position follows standard work methods and practices safe work habits to ensure production is as efficient and safe as possible.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  1. Read paperwork and performs work as assigned by department supervisor
  2. Check quality of product by use of a tape measure or other measuring tools/equipment
  3. Work in a fast paced production environment
  4. Attach appropriate labels and tags to products and packages
  5. Notify supervisor of any mechanical or material issues
  6. Maintain a clean and safe work area
  7. Wears all required safety equipment such as, but not limited to safety glasses and hearing protection
  1. Attention to Detail
  2. Teamwork
  3. Time Management
  4. Willing to learn/perform a variety of job tasks

While performing the duties of this job, the employee is frequently exposed to fumes and/or airborne particles, moving mechanical parts and vibration.  The noise level in the work environment can be loud.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

The employee is constantly required to stand; walk; use hands to grip, handle or feel; and reach with hands and arms.  The position involves lifting up to 5 pounds for long periods of time through the day. Frequently push/pull up to 25 pounds.  Constant bending, reaching and twisting.

Please note:  depending on the specific position, the physical requirements may differ.

Overtime opportunities will be available periodically.

Previous wood working experience is helpful, but not necessary. We will train you! Candidates must have a good work history and references available.

How To Apply:

Office hours: Monday to Friday – 6am – 4:30pm CST.

Applicants: Completed employment applications can be hand delivered to the Reception Team during regular office hours. If intending to complete your employment application on-site at WalzCraft, please arrive no earlier than 6:30am and no later than 3:30pm CST, Monday to Friday.

Physical Address:

WalzCraft
2600 Hemstock Street
La Crosse, WI 54603

(Enter via the Main Entrance, toward the center of the facility)

Mailing Address:

Attn: Human Resources
WalzCraft
PO Box 1748
La Crosse, WI 54602-1748

All applications will be kept on file for 1 year.

WalzCraft is an Equal Opportunity Employer.

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2015 WalzCraft Night At The Lights

La Crosse Rotary Lights

La Crosse, WI, is truly a beautiful scene to call home. During the holiday season, our team is thankful for the opportunity to host our Annual WalzCraft Night At The Lights Event.

Learn more about WalzCraft's Corportate Responsibility hereWalzCraft employees and their family members volunteer at Riverside Park as visitors enjoy the holiday tradition of driving, walking, or taking a carriage ride through the tremendous display of Christmas lights.

This event is a great way for all of our WalzCraft team members and their families to support the La Crosse Community and give back to the city we call home.

Thank you to everyone who participated in this annual event. We had a wonderful evening of fun, enjoyable weather, and many park visitors!

Learn more about the La Crosse Rotary Lights Organization

Learn more about WalzCraft’s Corporate Responsibility

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2015 Salvation Army Food Drive

Learn more about WalzCraft's Corporate Responsibility hereEach year during the holiday season, WalzCraft employees and their families donate nonperishable food and other items such as canned vegetables, boxed meals, peanut butter, baby food, diapers, and warm hats & mittens, for distribution by the Salvation Army for the Thanksgiving Holiday.

This year, WalzCraft’s Salvation Army Food Drive began on November 2nd, 2015 and concluded on November 20th, 2015.

Our drive was very successful, as we collected a generous number of items for donation. Thank you to all who participated. Your generosity is much appreciated!

Learn more about WalzCraft’s Corporate Responsibility

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Richard A. Walz Named “2014 Wood Industry Market Leader”

Richard Walz Named Wood Industry Market Leader By Woodworking Network

WalzCraft is thrilled to announce that our President, Richard A. Walz, has recently been named a 2014 Wood Industry Market Leader by Woodworking Network.

This exclusive recognition honors individuals who have made an impact, not only at their own woodworking firm, but also within the woodworking industry as a whole.

Wood Industry Market Leaders are those executives who lead their companies to growth by influencing many with their insights and strategizing for success.

With an unprecedented level of knowledge and daily effort to lead the WalzCraft Team, Richard Walz is truly deserving of this great achievement.

Read the full article

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WalzCraft Products Show That “American Made Matters®”

American Made Matters®

Learn More About The "American Made Matters®" MissionAmerican Made DOES Matter!

WalzCraft is honored to be a Midwest supplier of high-quality custom-made cabinet components to cabinet makers and cabinet refacers nationwide. Our products are both unique and of sound quality and value. They are truly Something Special from Wisconsin™, with much of our product’s raw materials and all of our product’s production activities being generated right here within the Badger State!

WalzCraft recently extended our dedication to raising awareness of the importance of buying products made within the US. We are excited to announce that WalzCraft is now a member of American Made Matters®, an initiative to better educate consumers on the importance of purchasing US-made products to strengthen the American Dream. WalzCraft’s membership is just another way to show our company’s continued dedication to producing custom, innovative products that support our country’s economy.

Did you know? According to ABC News, if consumers spent 1% more on American made products, it would create 200,000 additional jobs. If consumers spent 5% more on American made products, it could create 1,000,000 additional jobs!

American Made Matters® is an organization made up of 250+ member companies (and growing). Members are manufacturers who represent many different industries from apparel and toys to steel fabrication and cleaning supplies. In order to qualify for membership, WalzCraft demonstrated that our products are manufactured in the USA with 50% or more of the cost, including labor, materials, and overhead, being of US origin, with final assembly also taking place in the US.

WalzCraft welcomes you to keep an eye out for American Made Matters® labels, which will soon be placed on outgoing product shipments from WalzCraft. As a company, we will continue to support both of these causes in an effort to further raise awareness of US-made products, which strengthens the American dream.

Learn more about choosing American made products and the American Made Matters® mission by visiting www.americanmadematters.com.

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New Gray SolidTone® Colors

Want to join in on the latest design trend? Gray is in! No matter where you place it, gray is fitting for any room or style! Try one of WalzCraft’s new gray SolidTone® colors today, displayed below on a few of our new Signature Series Cabinet Door Designs to show you just how versatile this color palette really is.

As always, our new Signature Series Cabinet Door Designs can be customized to your exact requirements and can be ordered in all of WalzCraft’s standard Wood Species and Wood Finish options.

Castle Gray SolidTone® – (S136) Tamarisk

Painted Transitional Style Cabinet Door - Tamarisk (S136)

The S136 Tamarisk Signature Series Design features a Transitional Mitered Cabinet Door & Drawer Front look constructed of Paint Grade Maple Stiles & Rails and a Raised MDF Center Panel. The S136 Tamarisk Design is a pillowed Miter Profile look, shown with WalzCraft’s new Castle Gray SolidTone® finish, the lightest of our new gray tones.

The sample to the left demonstrates 3″ Stiles & Rails on the door, while the Drawer Front is shown with a 1 1/2″ frame.

 

City Gray SolidTone® – (S148) Vanderbilt

Painted American Classic Cabinet Door - (S148) Vanderbilt

The S148 Vanderbilt Signature Series Design is an American Classic Raised Panel Traditional Mortise & Tenon Cabinet Door and Raised Panel “Look F” Drawer Front that also falls into our Old World Design Collection because of the widened frame and deepened profiles demonstrated.

The sample to the right is constructed of our Paint Grade Maple wood species and introduces our new City Gray SolidTone® finish, considered to be the medium of our new gray shades.

Stone Gray SolidTone® – (S644) Flats

Painted Mortise & Tenon Cabinet Door - S644 Flats

The S644 Flats Signature Series Design is a Flat Panel Traditional Mortise & Tenon Cabinet Door & Drawer Front design featuring a very simple square frame constructed of Paint Grade Maple Stiles & Rails, a reversed MDF Center Panel and square Outside Edge. This look best describes WalzCraft’s Shaker design Collection.

The Flats sample to the left demonstrates 4″ dramatic Stiles & Rails for the Cabinet Door, while the Drawer Front is pictured with 4″ wide Stiles and 2″ Top & Bottom Rails. The Flats design is shown here with the darkest of our new gray tones, Stone Gray SolidTone®.

What are WalzCraft SolidTones®?

WalzCraft SolidTone® finishes can be ordered on solid wood and MDF cabinet components, and are made of pigmented, acid Catalyzed Conversion Varnishes that provide superior coverage for all of your painting needs. These finishes have greater scratch and chemical resistance than other popular finishes such as Polyurethane and Lacquer. SolidTones® also provide a smooth surface for applying any type of glaze or Rub Through to achieve a unique look.

Order our new gray SolidTone® finishes to achieve a dramatic look for your next project, also available in various quantities for touch-ups on site and finishing projects in your own shop.

Learn more about WalzCraft’s Finish Program

Sign up to receive future issues of WalzCraft’s quarterly eNewsletter

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WalzCraft Launches Comprehensive Cabinet Refacing Training Program

Visit The WalzCraft Cabinet Refacing Academy Website To Learn MoreNovember 29, 2012

Today WalzCraft, a Wisconsin-based, custom cabinetry components manufacturer, announced the opening of its newly constructed training and education facility and the launch of its comprehensive cabinet refacing training program; the  WalzCraft Cabinet Refacing Training Program.  The dedicated 1000 s.f. facility houses both a classroom and hands-on training lab.  This facility was specifically designed, built, and equipped to teach the craft of cabinet refacing at beginner and advanced levels.

“We believe theWalzCraft Cabinet Refacing Training Programis the first of its kind in North America,” says company president Dick Walz. “The Program was created in response to what we saw as a growing need in the residential remodeling market for a comprehensive and systematic approach to training technicians in the craft of fine cabinet refacing.  Our goal is to provide complete, best-in-class training, integrated with the finest refacing material system available.”

The company offers a comprehensive 3½ day program conducted by its fulltime, experienced cabinet refacing instructor. In a combination of classroom and hands-on sessions, the in-depth curriculum includes an overview of the refacing market, introduction to the differing types refacing materials, four (4) distinct refacing methods, and installation techniques and tools.  The company also provides on-going technical support for its graduates.

Since its founding in 1982, WalzCraft has been a supplier to the cabinet refacing industry and custom cabinetmakers throughout the United States and Canada. WalzCraft manufactures custom wood cabinet doors, drawer fronts, dovetail drawer boxes, cabinet components, and millwork. Over the years, the company has built a reputation for producing the highest quality products at competitive prices, with short delivery cycles, while offering a vast array of options from its state-of-the-art manufacturing facility located at 2600 Hemstock Street in La Crosse, WI.

For more information please visit: www.refacingtraining.com

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WalzCraft Finishes And Approximate Melamine & Laminate Matches

Melamine-Laminate Match to WalzCraft Wood FinishesWalzCraft’s Finishing Program has been developed over the course of our 30+ years of industry experience and millions of custom wood components manufactured. Our program offers thousands of Wood Stain, Glaze and SolidTone® finish combinations that can be applied to any of WalzCraft’s available Wood Species and Wood Grades.

Our commitment to offering the largest variety of high-quality wood components includes a selection of our most popular Wood Species, Grade, and Stain combinations that have Approximate Melamine, Laminate and PVC Edgebanding Matches (not offered by WalzCraft).

These approximate matches allow for eased European cabinet and custom closet installations created by cabinet makers, remodelers, and custom closet manufacturers who can order cabinet doors, moldings, and other wood cabinet components prefinished from WalzCraft, to match popular Melamine, Laminate, and PVC Edgebanding products often used to build cabinet boxes/interiors, shelving and more using these types of products in house and on site.

View more Melamine and Laminate MatchesChoose a WalzCraft Wood Species, Wood Grade, and Stain combination that is available with an approximate Melamine, Laminate, & PVC Edgeband match so that you can build your cabinet box and shelving components while WalzCraft prepares your prefinished cabinet doors, moldings, and other custom wood components.

Click here to contact our Customer Support team to place your quote today.

Click here to view WalzCraft’s Wood Stain, Glaze, and SolidTone® finishes.

Click here to view all of WalzCraft’s Wood Species and Wood Grades.

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All Things Curved

Curved/Radius Products are built with superior craftsmanship by the WalzCraft team using state-of-the-art technology and equipment. Our Curved/Radius product line includes both Concave and Convex Cabinet Door Styles, Curved Front Drawer Boxes, Moldings, Face Frames & more.

Learn More About All Curved Products HereCurved Cabinet Doors & Drawer Fronts are constructed with custom laminated rails made of solid wood material, while stiles and center panel parts are constructed of solid wood staves. Both Traditional & Mitered Mortise & Tenon door & drawer front constructions, along with Contemporary Slab & Batten designs are offered, in many of WalzCraft’s standard profile choices, wood species and radii choices.

To further customize Radius Products, WalzCraft offers Additional Accent Options:

Curved Front Drawer Boxes are also completely customizable to help you overcome any design challenge. Our wide range of Curved Front Drawer Boxes are ideal for projects having unusual space & design elements such as furniture pieces and often are used to compliment kitchen & bath cabinetry and bar/tavern designs that require shaped transitions.

For all of your other Curved Product needs, WalzCraft offers Curved Moldings including Crown, and both Square and Beaded Face Frames. WalzCraft can even Prefit Inset Doors & Drawer Fronts for your Curved Face Frame Configurations.

The possibilities are nearly endless with all Curved Products being available at incredibly competitive prices! Please contact our Customer Support Team today for further information or to submit drawings for any special requirements.

Click Here to learn more about Curved/Radius Product construction and availability.

Click Here to view our online catalog options & specifications for Curved/Radius Products.

Click Here to view all Curved/Radius Signature Series designs.

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Applied Molding Cabinet Door Design – S513 Carlton

Carlton (S513) WalzCraft Signature Series Applied Molding Cabinet Door DesignThe S513 Carlton Signature Series Design is a stunning Applied Molding Traditional Mortise & Tenon Cabinet Door & Drawer Front look.

Our Carlton Cabinet Door & Drawer Front design is often a popular fit for new construction and remodel projects, whether high-end kitchens, libraries, or bars. Commercial settings also often call for a design like the Carlton and include offices, reception areas, corporate board rooms & more.

This Applied Molding Cabinet Door & Drawer Front design is shown with Paint Grade Maple Stiles & Rails and MDF Center Panels. The Applied Molding sits on the Inside Edge of the Stile & Rail profile, giving this Signature Series look true depth. The Drawer Front Top & Bottom Rails have also been reduced from the standard 2 1/4″ width to 1 3/4″ to allow for smaller sized Drawer Front requirements.

To achieve the soft finished look of our S513 design, Tan SolidTone (Paint) is applied, followed by our Graphite glaze color in a Dusted Solvent Wiped Method (DMSW). To add further depth to the design, our optional simulated rub through option was also applied (RBT300) – subtle marks placed on the face of the product with a wax pencil to give a slightly worn look to both the door & drawer front.

Please keep in mind that all Signature Series designs can be ordered in any of the many varieties of wood species and finishes (or unfinished) available from WalzCraft.

Click Here to view the Standard Profiles & Options and Customer Specific Features of the S513 Carlton Signature Series Design.

Click Here to learn more about Applied Molding Cabinet Door & Drawer Front construction and product availability.

Click Here to view our online catalog options & specifications for all Applied Molding styles here.

Click Here to view other Applied Molding Cabinet Door & Drawer Front designs available from WalzCraft.

Contact Customer Support to place your quote or order today!

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Mitered Cabinet Door Design – S626 Marquee

Marquee (S626) WalzCraft Signature Series Cabinet Door DesignThe S626 Marquee Signature Series cabinet door design is a timeless American Classic creation featuring a rich combination of mitered profiles, cherry wood, and WalzCraft’s very own Scarlet Combination wood stain finish.

The pillowed miter profile features a 3/8″ outside bead and gorgeous inside edge detail that perfectly transitions into the raised center panel. The beauty of this design is the harmony created between the similar, but varying door and drawer front profiles.

Both the mitered stile & rail and center panel profiles are shown on the Marquee design are available in various widths and reveals to allow for customization when applying to any cabinet door & drawer front size.

The Marquee design will compliment nearly any environment, whether a high-end kitchen, library or bar. Perhaps the common law office, reception area or corporate board room can be transformed into a display of art by simply incorporating rich cabinetry with a Marquee look.

Please keep in mind that all Signature Series designs can be ordered in any of the many varieties of wood species and finishes (or unfinished) available from WalzCraft.

Click Here to view the Standard Profiles & Options and Customer Specific Features of the S626 Marquee Signature Series Design.

Click Here to learn more about Mitered Cabinet Door & Drawer Front construction and product availability.

Click Here to view our online catalog options & specifications for all mitered cabinet door & drawer front styles.

Click Here to view all Mitered Cabinet Door & Drawer Front designs available from WalzCraft.

Contact Customer Support to place your quote or order today!

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Woodland Birch (SNW) Stain on Red Oak Wood

Oak - Red - Woodland Birch - SNW

Our Woodland Birch Spray No Wipe Stain is an orange to red color that allows much of the natural color and grain of the wood to show through.

Spray No Wipe Stain

Spray No Wipe stains are applied by spraying the material onto the product and allowing it to dry. There is no wiping of the door to remove excess material.

Common Wood Species and Grade combinations when using this stain color:

  • Oak – Red (Select/Premium Grade)
  • Oak – Red (Natural/Standard Grade)
  • Oak – Red (Rustic Grade)

Disclaimer for Color

Actual product color and detail may vary due to individual computer preferences and monitor settings. We highly recommend ordering an actual product sample of the species and stain color to eliminate any confusion.

Please contact our Customer Support Team to place your order.

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Custom Size Posts / Legs

Custom Size Wood Post Legs

Custom Size Posts / Legs are manufactured by WalzCraft with your cabinetry and furniture needs in mind. This product allows you to choose from any of WalzCraft’s standard wood species, specify an exact finished dimension and can be ordered Unfinished or Prefinished by WalzCraft.

Custom Size Post/Leg (Face Glued Laminated Stock) Availability

All Custom Size Post/Leg products are available in WalzCraft’s standard wood species with a D7 Outside Edge profile only. Layers are laminated from 4/4 solid wood stock, with the number of laminations (or layers) being dependent upon the finished thickness ordered.

Order your Custom Size Post/Leg products Unfinished or Prefinished with any of WalzCraft’s Stain or SolidTone® finish colors. Glazing, Rub Through and Distressing options are also available, with the exception of Flow Pen Glazing. Learn more about WalzCraft’s Finishing Program.

Please pay special attention to the size minimums and maximums as listed below:

  • Thickness: Minimum of 1 1/4″, Maximum of 6″
  • Width: Minimum of 1 1/4″, Maximum of 6″
  • Length: Minimum of 3″, Maximum of 96″

To Place An Order For Custom Size Posts/Legs

Please use WalzCraft’s Moldings & Miscellaneous Order Form #5. Please use our online catalog specifications above to choose the Miscellaneous Part # (FGLS) that corresponds with your required finished thickness and indicate a quantity. Provide finished dimensions within the Description Column in the format of Thickness x Width x Length.

Additional Resources

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Joint Assembly Methods

Joint Assembly Methods

WalzCraft offers various Joint Assembly Methods for joining two Face Frame Configurations together or any other cabinet component. Assemble methods include a Hoffman Dovetail (preferred), Domino Tenon, Dowel, Biscuit, Pocket Screw, and Countersunk Screw.

Additional Resources

LEARN MORE ABOUT FACE FRAMES

Face Frames
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Appliance Panels

Appliance Panels (Refrigerator Panels)

This document contains information related to custom Appliance Panels.

Additional Resources

LEARN MORE ABOUT APPLIANCE PANELS

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Face Frame Joinery (Assembled & RTA)

Face Frames (Assembled & Ready-to-Assemble)

All of WalzCraft’s Face Frame products are completely made to order from the wood species and part sizes to the profiles and configurations.

Additional Joinery Options For Face Frames

Joint Assembly Methods

Joint Assembly Methods

WalzCraft offers various Joint Assembly Methods for joining two Face Frame Configurations or any other cabinet components together.

Joint Assembly Methods include Hoffman Dovetails, Domino Tenon, Dowel, Biscuit, Pocket Screw, and Countersunk Screw Assemblies.

Miscellaneous Joinery Options

Miscellaneous Joinery Methods (MJ Options) allow you to specify a choice of joinery where your Face Frame Configurations or other cabinet components come together at various angles.

MJ Options for Face Frames include Miter Cuts, Dado Options, Rabbet Grooves, and Tongue & Groove Joints.

Additional Resources